Help Center

Unfortunately we don't do returns. If you are unsatisfied with your purchase, we can give you a refund. The product needs to be in a new and undamaged condition. This needs to be done 30 days after your purchase. Please contact us at info@lifeonmotion.com and we will send you a return label. Once the product is returned to us, we will issue a refund of the purchase minus the shipping. 

Exceptions for refund policy: 

Sale items cannot have a refund (unless damaged)

Free gifts with purchase cannot have a refund (unless damaged)

We are very sorry to hear that you are not satisfied with your order. Please contact us through email info@lifeonmotion.com or live chat to see how we can improve and make a refund. In order to qualify for a refund, the product needs to be new and undamaged.

We sincerely apologize for that and know that you were anxiously anticipating your order. The disappointment of receiving the wrong order is certainly frustrating. We’ll give you a full-refund of your purchase. The product needs to be new and undamaged, this needs to be done within 14 days of your purchase. Please contact us at info@lifeonmotion.com and we will send you a return label.  Once the product is returned to us, we will issue a refund of the purchase.

We are sorry to hear that you may have made an error with your order. Unfortunately, because we process orders as quickly as possible, we can not guarantee any change to your order once it has been shipped. Contact us immediately through our live chat or send an email to info@lifeonmotion.com to see if we can help you.

We accept all major credit cards: MasterCard, Visa, American Express, Discover, PayPal, AmazonPay, ShopPay and GooglePay.

Macrame sliding knot, easily adjustable from 2 – 5 inches in diameter which will fit nearly all wrist sizes when fully opened.  Since each bracelet is entirely handmade, no two are ever exactly alike, and there are sometimes very slight variations in length.

All our bracelets are handmade by Salvadoran artisans who work to support their families. There are no factories involved in the elaboration of our products. Everything, from the interwoven strands of thread to the bags in which we send your bracelets are made by hand. Even our gift boxes and display cases are handmade in El Salvador!

Orders ship out within 4 -5 days of purchase. International shipping is $13.45 per month.

Your first Monthly Club order will ship 24-48 hours after you subscribe, and you’ll be charged at that time. After your first order is shipped, you’ll be charged each month. (FYI: if you purchase the yearly subscription, you’ll be charged a one time fee of $288, and your orders will process and ship in the same timeframe as regular monthly orders.

Every month, you’ll receive a new set of exclusive bracelets hand picked by our in-house team of stylists and favorite Instagram influencers.

If you aren’t 100% happy with your Monthly Club subscription, you can cancel or contact us at any time! Just email us at info@lifeonmotion.com call us at 321-273-5292 or live chat us. 

To put it simply, it’s the most amazing jewelry subscription box on the world, where we’ll deliver 2 or 3 exclusive bracelet and accessories designs and one E-Motion Connect illustration card to collect for just $24 (monthly).

Of course you can! To cancel before the next month processes, make sure to call or email us before the 7th of the month, when all Monthly Club orders are processed. Want to pause your subscription instead of cancel? You can do that as often as you like, at no additional charge! Just contact us to let us know you want to skip that month’s pack or log into your lifeonmotion.com account. And if your order’s already on the way and you still want to cancel, reach out to us (contact info below) and we’ll try our hardest to come up with solution

Canceling your Monthly Club subscription is 100% free, and there are three easy ways you can get in touch with us to cancel:

• Email us anytime at info@lifeonmotion.com

• Call us (321-273-5292) Monday-Friday, 9am-5pm PST

• Live chat us

Just log into your lifeonmotion.com account with the email address used for your subscription, then click “Manage My Subscription” in your account settings. This allows you to:

• View or update the payment card you have on file. If we’re unable to process your card on the 7th of the month, we’ll send you an email each day for one week until the card info is updated. If you don’t update your payment details within 7 days, your subscription will be cancelled. Once you’ve updated your info, your Monthly Club order will be processed within 24 hours and you’ll receive an email with details about your order status.

• Update your address. You can make changes to your shipping and/or billing address at any time, but make sure to update them before the 7th of the month if your shipping address has changed. We process Monthly Club orders on the 7th of each month, and we want to make sure yours is going to the right place.

• Update your shipping method. Don’t forget: Monthly Club shipping to the U.S. is always free.

• View your upcoming orders. You can also choose to skip a month in this section of your account.

• View your transactions. This will show you what Monthly Club packs you’ve received in the past.

• Change your product (QTY) However, we strongly suggest creating another subscription account instead to be 100% sure that you will receive two packs.

• Ships worldwide from United States

• Subscriptions automatically renew. Cancel anytime

If you signed up for the monthly Club and there was a notice in red letters on the monthly Club page when it started, it’s likely that we do not have stock for that month’s pack.

You will still receive a “mystery” Monthly Club pack, and even if it is different from the official pile of that month, it will be super awesome. Unfortunately, we can not offer you a replacement or refund of your mystery package, since we notified you when you subscribed that our current monthly Club pack was sold out.

If you are already a member of the Monthly Club and you receive a “mystery” package, send us an email to  info@lifeonmotion.com we will help you as soon as possible.

Check your inbox to receive a shipping confirmation email, which includes your tracking number. 

If this does not work, contact us at info@lifeonmotion.com or via live chat. We’ll need the name of the recipient, the email address used to place the order, and the order number. Once we have that, we will contact you with additional details about the status of your package.

First, you should receive an order confirmation email- this is an automatic email and should be received immediately following your checkout. Second, when our team begins to process your order (creating a label for the shipment, pulling & packing your order) you should receive a processing confirmation email. This email will contain a tracking number that will be updated after we’ve finished processing your order.

Depending on the carrier selected you may also receive two additional emails- one shipment out for delivery email and one shipment delivered email. These are also automatic emails that are sent when the carrier updates your shipment status in their systems.

When will my order ship? How long until I receive my order?

Our office is open Monday to Friday only and we process orders typically within 3 business days. Standard shipping time Priority mail typically processes and delivers orders in 1-5 business days depending on location.

Sometimes this happens because your carrier scanned the package but hasn’t finished their route yet. It’s likely it is out for delivery and will arrive very soon on the same day. If this is not the case, customers often find their package has been delivered to a neighboring house or apartment. We suggest checking with your neighbors and mail carrier as well.

Checking the tracking history of your shipment may also provide additional information on the whereabouts of your order.

If your order is still missing, please contact us and our team so we can further assist you.

Yes! We ship to most countries outside of the U.S. for a flat rate of $13.45. Packages shipped to international addresses generally take 6-15 business days to arrive after your order is processed. Shipping overseas to an APO address can take up to 45 days to arrive.

Please be aware that depending on your country, you may have to pay additional customs fees or duties when you receive your shipment. Because Life on Motion is a U.S.-based company, we unfortunately have no control over these charges or how they are collected. These fees are set by national governments and are the responsibility of the buyer. If you are not familiar with your country’s policies and taxation practices, please check before ordering. For more information on how these fees are calculated and why they’re required, please contact your local postal service or government office.

For our international customers, please note that it typically takes 6-15 days for an order to arrive, plus the processing and handling time it takes to prep your order in our warehouse. If you are shipping overseas to an APO address, this can take up to 44 business days to arrive.

Check the shipping confirmation email we sent you for a live tracking link and more info on your order status. If that link doesn’t give you all the info you need, copy your tracking confirmation number from the email and enter it into the shipping carrier site here for more detailed information about your order status.

FYI: Please note that Life on Motion doesn’t cover any custom charges, as we have no way of knowing when or if customs fees will be charged.

Still having trouble locating your package after the shipping time frame above has come and gone? Just contact us via email at info@lifeonmotion.com.  We’ll get back to you ASAP with more shipping and tracking details.

All Life on Motion packages are shipped from Orlando, Florida, and delivery times will vary based on their proximity to the city. Typical shipping windows are:

Standard shipping: 3-5 business days *

Expedited shipping: 2-3 business days *

International shipping: 6-15 business days *

*P.S. This does not include the normal 24-48 hours of warehouse processing.

Standard shipping in the U.S (3-5 business days from shipping) is FREE for all orders over $ 35.00 and $ 3.85 for orders less than $ 35. Expedited shipping is available in the US. for a fee of $5.69, which takes between 2-3 business days from shipment. International shipping is a $13.45 flat rate.

If you have not received your package in a timely manner, it may have been lost in transit by Amazon Fulfillment Center. Please contact Amazon Fulfillment Center  directly about the issue and email info@lifeonmotion.com so we can personally take care of your situation.

Undeliverable orders due to customer or address error will require reshipment. If this happens, we want to make sure you receive your order and will happily cover the cost of the second attempt. Only after the original order has returned to our warehouse in Orlando, Florida we will be able to send it out again. Please contact us via live chat or via email info@lifeonmotion.com to make sure we have the correct address.