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All purchases made on our site, with the exception of the rings, are final sale. Double-check the “more details” section on the page of each product to confirm whether or not your items are the final sale.
Please note that we only accept returns; We do not process exchanges.nn
Returns Center
Once a refund is received, the customer will receive a notification by email and we will proceed to refund the purchase. If 35 days have passed since the original purchase and we have not received the product, unfortunately we can not offer a refund or exchange.
Contact Us
Here at Life on Motion we strive to answer all the questions and concerns you may have. Please complete the general inquiry contact form below to contact a representative. Please allow 1-2 business days for a response. Do you have any questions about your order, shipping or want to know more about our company? Please visit the FAQ page first. Do you want to RETURN or CHANGE and article? Please visit our return center.
Email: info@lifeonmotion.com Business hours: 24 hours a day, 7 days a week. It’s okay. We are dedicated to your needs.
If you have more questions or concerns that we have not answered here, contact us here. info@lifeonmotion.com or you can communicate to our social networks that we will gladly answer your questions.
We are very sad to know that you are not satisfied with your order. Unfortunately, all sales are final, so we do not offer refunds, but send us an email to let us know how we can improve. We sincerely appreciate your comments. We offer exchanges if your bracelet breaks in the first 45 days. Simply send us an email with a description and a detailed photo to info@lifeonmotion.com.
We sincerely apologize for that and know that you were anxiously anticipating your order. The disappointment of receiving the wrong order is certainly frustrating, so we want this to be as quick as possible for you. Send us an email to info@lifeonmotion.com with your name, order number and a list of missing items.
We are sorry to hear that you may have made an error with your order. Unfortunately, because we process orders as quickly as possible, we can not guarantee any change to your order once it has been shipped. Contact us immediately through our live chat or send an email to info@lifeonmotion.com to see if we can help you.
Knowledge base WordPress plugin helps you build customer self-service helpdesk in minutes. Create resource of helpful articles and answer popular customer question. Our customers use knowledge base as customer support centers, extensive FAQs, products or service documentations, internal company documentations and more.
Plugin options settings are located under PressApps > Knowledge Base. Create a page under Pages > Add New, then navigate to PressApps > Knowledge Base > Main Page under Main Knowledge Base Page setting select the page you have just created and click Save Changes.
Navigate to PressApps > Knowledge Base > General and enable Drag & Drop Reorder setting. Now you can reorder knowledge base posts and categories using drag and drop under Knowledge Base > All Knowledge Base and Knowledge Base > Categories.
Allow users to give feedback on articles by displaying Like / Dislike voting button under each content on single article page. Enable voting under PressApps > Knowledge Base > Voting. Vote counts for each article can be found under Knowledge Base >> All Knowledge Base page.
You can display list of knowledge base articles on any page or post using a shortcode. Shortcode generator is located on post editor “Add Shortcode”.
Plugin has two three widgets: Knowledge Base Search, Knowledge Base Categories and Knowledge Base Articles. To setup a widgets navigate to Appearance > Widgets and use the drag and drop interface to drop the widget into the desired theme sidebar area.
To create a Knowledge Base posts go to Knowledge Base > Add New, enter title, post content and click Publish button to save.
Knowledge Base plugin best displays posts grouped into categories. Tags can also be assigned to posts. Create categories under Knowledge Base > Categories and assign post to these categories.
We accept all major credit cards: MasterCard, Visa, American Express, and Discover, and PayPal.
Do you have a customer service phone line I can call?
Currently we do not have a phone line. We ask that all customer service inquiries be made by emailing info@lifeonmotion.com, so that we can better assist you.
We hate to have this happen to you, but if you received damaged or defective merchandise, please go to returns.elevatedfaith.com to start the return process. We’ll make it right!
Our wrap, charm, and tassel styles are all fully adjustable, but they do have maximum lengths: Wrap bracelets are 24 inches long, button bracelets are 7.5 inches long, and tassel bracelets are approximately 8 inches long. Since each bracelet is entirely handmade, no two are ever exactly alike, and there are sometimes very slight variations in length.
All our bracelets are handmade by Salvadoran artisans who work to support their families. There are no factories involved in the production of our products. Everything, from the interwoven strands of thread and the bags in which we send your bracelets, are made by hand. Even our gift boxes and display cases are handmade in El Salvador!
We’ll replace the damaged item. To get a replacement, click the ‘Submit a Request” link below and send us your damaged item
Three exceptions:
1. We can only issue a replacement if you provide a photo of the damaged item.
2. If a bracelet has been altered in any way (e.e. if you cut, shortened, or re-burned the strings or edges), we can’t replace the item
3. We’re unable to replace lost or stolen items
Orders ship out within 4 -5 days of purchase. Your card will be charged $ XXX + tax on the XX of each month. Your pack will arrive around the 15th. International shipping is $ XX per month.
Your first Monthly Club order will ship 24-48 hours after you subscribe, and you’ll be charged at that time. After your first order is shipped, you’ll be charged on the 7th of each month. (FYI: if you purchase the yearly subscription, you’ll be charged a one time fee of $XXX, and your orders will process and ship in the same timeframe as regular monthly orders.
Around the 15th of each month, you’ll receive a new set of exclusive bracelets hadpicked by our in-house team of stylists and favorite Instagram influencers.
Heads up: if you join the club within the last two days of the month, we’ll automatically skip the next month so you don’t get charged tiwice. For example, if you subscribe on July 31st, your next order won’t go through on August 7th, instead, it will be processed and shipped on September 7th.
• If you aren’t 100% happy with your Monthly Club subscription, you can cancel or contact us at any time! Just email us at info@lifeonmotion.com call us at XXXXXXXXXX or live chat us. Love your monthly pack? We want to hear that, too…
To put it simply, it’s the most amazing jewelry subscription box on the planet, where we’ll deliver 2 or 3 exclusive bracelet and accessories designs and one E-Motion Connect illustration card to collect for just $$$.
Of course you can! (Though we’re pretty sure you’ll never want to…) To cancel before the next month precesses, make sure to call or email us before the 7th of the month, when all Monthly Club orders are processed. Want to pause your subscription instead of cancel? You can do that as often as you’like, at no additional charge! Just contact us to let us know you want to skip that month’s pack or log into your lifeonmotion.com account. And if your order’s already on the way and you still want to cancel, reach out to us (contact info below) and we’ll try our hardest to come up with solution
Canceling your Monthly Club subscription is 100% free, and there are three easy ways you can get in touch with us to cancel:
• Email us anytime at info@lifeonmotion.com
• Call us (WWWWWWWWWW) Monday-Friday, 9am-5pm PST
• Live chat us
Just log into your lifeonmotion.com account with the email address used for your subscription, then click “Manage My Subscription” in your account settings. This allows you to:
• View or update the payment card you have on file. If we’re unable to process your card on the 7th of the month, we’ll send you and email each day for one week until the card info is updated. If you don’t update your payment details within 7 days, your subscription will be cancelled. Once you’ve updated your info, your Montlhly Club order will be processed within 24 hours and you’ll receive an email with details about your order status.
• Update your address. You can make changes to your shipping and/or billing address at any time, but make sure to update them before the 7th of the month if your shipping addreses has changed. We process Monthly Club orders on the 7th of each month, and we want to make sure yours is going to the right place.
• Update your shipping method. Don’t forget: Montly Club shipping to the U.S. is always free.
• View your upcoming orders. You can also choose to skip a month in thes section of your account.
• View your transactions. This will show you what Monthly Club packs you’ve received in the past.
• Change your product (QTY) You can add another subscription, which will increase your monthly amount by $XXX. However, we strongly suggest creating another subscription account instead to be 100% sure that you’will receive two packs.
• We ship on or before the 20th of each month; all boxes are shipped by the 20th. Subscriptions automatically renew on the 1st of each month. The final day for new subscribers to sign up is the 15th of the month (ex. Subscribers that sign up in the current month before the 20th will receive their boxes in the current month’s shipment).
• Ships worldwide from United States
• Subscriptions automatically renew. Cancel anytime
If you signed up for the monthly Club and there was a notice in red letters on the monthly Club page when it started, it’s likely that we do not have stock for that month’s pack.
You will still receive a “mystery” Monthly Club pack, and even if it is different from the official pile of that month, it will be super awesome. Unfortunately, we can not offer you a replacement, refund or refund of your mystery package, since we notified you when you subscribed that our current monthly Club pack was sold out.
If you are already a member of the Monthly Club and you receive a “mystery” package, send us an email to info@lifeonmotion.com and we will help you as soon as possible.
Check your inbox to receive a shipping confirmation email, which includes a link to track your Life on Motion package. Can’t find it? Visit our order search page, and you can see details about where your package is located and when it is expected to arrive.
If this does not work, contact us at info@lifeonmotion.com or via live chat. We’ll need the name of the recipient, the email address used to place the order, and the order number. Once we have that, we will contact you with additional details about the status of your package.
First, you should receive an order confirmation email- this is an automatic email and should be received immediately following your checkout. Second, when our team begins to process your order (creating a label for the shipment, pulling & packing your order) you should receive a processing confirmation email. This email will contain a tracking number that will be updated after we’ve finished processing your order and USPS/ UPS picks it up.
Depending on the carrier selected you may also receive two additional emails- one shipment out for delivery email and one shipment delivered email. These are also automatic emails that are sent when the carrier updates your shipment status in their systems.
When will my order ship? How long until I receive my order?
Our office is open Monday to Friday only and we process orders typically within 3 business days. Standard shipping time for DHL/USPS Priority mail typically processes and delivers order in 1-6 business days depending on location.
Sometimes this happens because your carrier scanned the package but hasn’t finished their route yet. It’s likely it is out for delivery and will arrive very soon, same day. If this is not the case, customers often find their package has been delivered to a neighboring house or apartment. We suggest checking with your neighbors and mail carrier as well.
Checking the tracking history of your shipment may also provide additional information on the whereabouts of our your order.
If your order is still missing, please contact us and our team can further assist you.
Yes! We ship to most countries outside of the U.S. for a flat rate of $5. Packages shipped to international addresses generally take 6-11 business days to arrive after your order is processed. Shipping overseas to an APO address can take up to 45 days to arrive.
Please be aware that depending on your country, you may have to pay additional customs fees or duties when you receive your shipment. Because Life on Motion is a U.S.-based company, we unfortunately have no control over these charges or how they are collected. These fees are set by national governments and are the responsibility of the buyer. If you are not familiar with your country’s policies and taxation practices, please check before ordering. For more information on how these fees are calculated and why they’re required, please contact your local postal service or government office.
For our international customers, please note that I typically takes 10-15 days for an order to arrive, plus the processing and handling time it takes to prep your order in our warehouse. If you’re shipping overseas to an APO address, this can take up to 44 business days to arrive.
Check the shipping confirmation email we sent you for a live tracking link and more info on your order status. If that link doesn’t give you all the info you need, copy your tracking confirmation number from the email and enter it into the shipping carrier site here for more detailed information about your order status.
FYI: DHL Global sends all of our international shipments to Germany first (that’s where their headquarters are located). From there, the sipments are processed and sent our to their final destination country’s local post carrier. Please note that Life on Motion doesn’t cover any custom charges, as we have no way of knowing when or if customs fees will be charged.
Still having trouble locating your package after the shipping timeframe above has come and gone? Just contact us via the “Submit a Request” link below, and provide us with your name, shipping address and order number. We’ll get back to you ASAP with more shipping and tracking details.
All Life On Motion packages are shipped from Orlando, Florida, and delivery times will vary based on their proximity to the city. Typical shipping windows are:
Standard shipping: 4-7 business days *
Express shipping: 2-4 business days *
International shipping: 10-15 business days *
*P.S. This does not include the normal 24-48 hours of warehouse processing.
Standard shipping in the U.S (4-7 business days from shipping) is FREE for all orders over $ XX and $XX for orders less than $ 25. Accelerated shipping is available in the US. For a fee of $ 6, which takes between 2-3 business days from shipment. International shipping is an $XX flat rate.
If you have not received your package in a timely manner, it may have been lost in transit by USPS or DHL. Please contact USPS or DHL directly about the issue and then email info@lifeonmotion.com so we can personally take care of your situation.
Undeliverable orders due to customer or address error will require reshipment. If this happens, we want to make sure you receive your order and will happily cover the cost of the second attempt. Only after the original order has returned to our warehouse in Orlando, Florida will we be able to send it out again. Please contact us via live chat or via email info@lifeonmotion.com to make sure we have the correct address.
